Dear Guest,Thank you sincerely for taking the time to share your experience at A.Roma Lifestyle Hotel.We are delighted to hear that your stay met your expectations and that you appreciated our services.Your kind words are a valuable encouragement for us to continue maintaining high standards of quality and guest care.We truly hope to have the pleasure of welcoming you again in the near future.Kind regards,Matteo ManciniGeneral Manager of OperationsLDC Hotels Italy
Dear Guest,Thank you for sharing your feedback with us. We are pleased to know that you enjoyed our facilities, cleanliness, and amenities such as complimentary water and minibar. We are, however, very sorry to hear about your negative experience at check-out. This does not reflect the level of service we strive to provide. Please accept our sincere apologies for the disorganization and the delay you encountered. We will review this situation carefully with our front desk team to ensure that similar incidents do not occur in the future, and that all guests receive the prompt and respectful service they deserve. We deeply regret what happened and understand how uncomfortable it must have been for you and the other guests waiting. We are taking the necessary steps to ensure that this does not happen again in the future.Your comments are invaluable in helping us improve, and we truly hope you will give us another opportunity to provide you with a smoother and more enjoyable stay.We hope to have the opportunity to welcome you back and provide you with a more pleasant stay.Matteo Mancini, General Manager of Operations, LDC Hotels & Resorts
Dear Guest,Thank you for taking the time to share your experience on your recent stay at A.Roma Lifestyle Hotel.We are sorry to read that your stay did not meet expectations. Cleanliness and accuracy in room allocation are essential for us, and what you encountered does not reflect our standards. We will review this incident with the front desk to ensure it cannot happen again. Thank you for taking the time to describe what went wrong — your note will help us correct it. We hope that, in the future, you might find a better version of our hospitality.Kind regards,Matteo ManciniGeneral Manager of OperationsLDC Hotels Italy
Dear Guest,thank you for taking the time to share your recent experience at the A.Roma Lifestyle Hotel.We regret to learn that certain aspects of your stay did not meet your expectations. Please rest assured that your feedback has been forwarded to the relevant departments and will be thoroughly reviewed in order to prevent similar issues from occurring in the future.We are committed to consistently providing the highest quality service to all our guests, responding promptly and attentively to their needs and we are glad to know that our Staff as been friendly and helpful.We sincerely hope to have the opportunity to welcome you again soon, so that you may fully experience our service standards and enjoy a truly pleasant and relaxing stay.Kind regards,Matteo ManciniGeneral Manager of OperationsLDC Hotels Italy
